Yes — 100%. Every watch is a real, authentic timepiece, checked by hand before it's ever listed. The photos show the exact watch you'll receive.

Then tell us straight away — no awkwardness, no argument. Email info@abawatches.co.uk with your concern and we'll take the watch back, no questions asked, and refund you in full. We'd always rather keep your trust than make a sale.

Both, and we always say which. We sell genuine ex-retail watches (authentic, honestly described, and never sold as "new" when they aren't) and our own hand-built ABA custom pieces. Each listing tells you exactly what it is.

Exactly as described and photographed. We handle and check every watch ourselves, and we never hide a mark or a flaw — what you read is what you get.

On any order over £199, customisation is completely free — and we mean anything: a different dial, hands, bezel, strap, case finish, engraving, whatever you can picture. Just tell us what you'd like when you order and we'll build it for you. For smaller orders or a bigger bespoke commission, message us and we'll talk it through.

We ship from London, fully tracked and insured. UK delivery is usually 1–3 working days; international is 5–10. Orders are dispatched within 1–2 business days — the same day if you order before 12pm. Any listing that does not apply to this timetable with be explicitly clear so you are aware.

Yes. Every parcel is fully insured for its value and sent by tracked courier, protected the whole way until it's in your hands.

You'll get tracking details by email the moment your watch is dispatched, so you can follow it to your door.

UK orders — no. International orders — possibly, depending on your country. Any duty or tax is set and collected by your government or courier, not by us, and isn't included at checkout. UK buyers aren't affected.

Yes. Return within 30 days (UK) or 14 days (international), unworn and complete — custom builds included. If it isn't right, send it back and we'll refund you.

Every watch comes with a 12-month ABA warranty against mechanical fault under normal use, alongside your legal rights. If something goes wrong, we'll put it right.

Contact us and we'll sort it — repair, replace or refund, whichever you'd prefer. No hassle, no runaround.

All major debit and credit cards, plus Apple Pay, Google Pay and Shop Pay. You can also spread the cost with Klarna. Every option appears at checkout.

Yes, free of charge before dispatch. Just tell us your wrist measurement or preferred fit when you order, and we'll set it up for you.